Shipping policy

Thank you for shopping with us. Below you’ll find everything you need to know about how and when your order will arrive.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders or unexpected delays, processing times may be extended slightly. We will notify you by email if there is a significant delay.

Shipping Times & Rates

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United Kingdom: 4–10 business days

  • Europe: 7–14 business days

  • United States & Canada: 7–14 business days

  • Rest of World: 10–20 business days

Shipping costs are calculated and displayed at checkout.

Please note: delivery times are estimates and may be affected by factors outside our control, such as customs clearance, carrier delays, or local disruptions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking may take 24–48 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Shipments

If your order appears to be delayed or lost in transit, please contact us at [your support email]. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, feel free to reach out:

📧 Email: hello@serunosleeves.com
🕒 Support hours: [e.g. Monday–Friday, 9am–5pm GMT]