Refund policy

Thank you for shopping with us. We want you to be confident in your purchase. Please read our return and refund policy carefully.

Returns Eligibility

We accept returns within 30 days of delivery, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, including (but not limited to):

  • Items that have been worn, washed, or damaged after delivery

  • Items marked as final sale or non-returnable

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Start a Return

To initiate a return, please contact us at:

📧 Email: [your support email]

Include:

  • Your order number

  • The reason for return

  • Photos (if the item is damaged or incorrect)

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to an error on our part (e.g. wrong or defective item).

Exchanges

We currently do not offer direct exchanges.
If you need a different item, we recommend returning your original order (if eligible) and placing a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank or payment provider again

  2. Contact your bank or card issuer

  3. If the issue persists, contact us at  

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: 
🕒 Support hours: [e.g. Monday–Friday, 9am–5pm GMT]