Refund policy

We accept returns within 60 days of your order. 

If you don't experience less knee pain within 60 days, or you're not happy, contact our email and request a full refund. 

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Start a Return 📦

1. Email: hello@serunosleeves.com

2. Our customer support will get back to you within 48 hours. 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We offer exchanges under our 60-day perfect fit guarantee. 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank or payment provider again

  2. Contact your bank or card issuer

  3. If the issue persists, contact us at hello@serunosleeves.com